Minehost
Minehost

Terms of Service

§ 1 Subject of the Agreement

1.1 This agreement defines the terms under which the Operator provides hosting services to the Subscriber, in accordance with the information contained in the Operator's price list.

1.2 These terms of service form an integral part of the agreement concluded between MINEHOST SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ, registered in the MAŁOPOLSKIE voivodeship, Kraków county, Kraków-Nowa Huta commune, city of Kraków, os. Osiedle Złotej Jesieni, no. 2, apt. 210, 31-826, Kraków, registered in the XI Commercial Division of the National Court Register of the District Court for Kraków-Śródmieście in Kraków under NIP: 6783205884, REGON: 525180702, KRS: 0001033793, hereinafter referred to as the "Operator", and the user, hereinafter referred to as the "Subscriber". The hosting services agreement is concluded at the moment of the Subscriber's registration on the hosting platform.

1.3 For the purposes of this agreement, the following definitions shall apply:

  • Operator: MINEHOST SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ
  • Subscriber: A person registered on the MINEHOST SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ platform

§ 2 General

2.1 A prerequisite for using the Operator's services is acceptance of all provisions of these terms of service.

2.2 By registering, you automatically agree to the processing of your personal data for marketing purposes. The Operator undertakes not to disclose your personal data to third parties.

2.3 If you have any questions, please contact us via email at: [email protected].

§ 3 Operator

3.1 The Operator is not responsible for how user accounts are used.

3.2 The Operator does not verify or control the data provided in the registration form.

3.3 The Operator is not responsible for damages resulting from:

  • failure of telecommunications links;
  • circumstances arising from the user's fault, e.g., user's software;
  • circumstances arising from failure to comply with legal regulations;
  • improper use of the server;
  • actions of third parties;
  • causes beyond the Operator's control, e.g., as a result of hardware failure;

3.4 The Operator does not perform backups of user files.

§ 4 Subscription

4.1 It is prohibited to place scripts on the server that destabilize server operation or could be used to attempt unauthorized system access.

4.2 It is prohibited to place and run servers or other scripts that destabilize the server.

4.3 It is prohibited to store large files in the FTP account, such as service backups or copies that do not originate from the website hosted by the Operator.

4.4 The sole responsibility for information placed in the account lies with the account user.

4.5 Funds deposited to the Operator's account are virtual credits; they can be exchanged for products in the service but cannot be withdrawn.

§ 5 Complaints

5.1 In accordance with Art. 27 of the Consumer Rights Act, the user has the right to withdraw from the agreement within 14 days without giving a reason. Withdrawal from the agreement should be made in writing (e-mail, ticket, letter) before the service begins.

5.2 When ordering services that are fulfilled automatically (game server activation, VPS), the user loses the right to withdraw from the agreement at the moment the service is executed by the system (in accordance with point 1 of Art. 38 of the Consumer Rights Act).

5.3 By placing orders on the Operator's platform, the user agrees to the immediate fulfillment of the ordered services.

§ 6 Termination of the Subscriber Agreement:

6.1 The Subscriber Agreement may be terminated:

  • Upon a written declaration from the Subscriber, sent by letter or e-mail to [email protected], stating the resignation from the service, delivered at least 7 days before the termination date.
  • Due to the Subscriber's failure to pay within 3 days of the payment deadline, in the case of clients who have not signed a contract – applicable to game servers.
  • As a result of the Subscriber's violation of the terms of service, after prior notification and statement of reasons 14 days before the termination date, or if the violation affects other network users – with immediate effect.
  • Due to the Client's actions causing measurable damages or disruption to the Operator's services.
  • Early termination of the agreement does not entitle the subscriber to a refund of the subscription fee.
  • The Operator reserves the right to terminate the agreement with immediate effect if the client's service threatens the stability of the network or other users. In the event of termination by the Operator, the User is entitled to a refund of the subscription fee minus the used subscription period. The refund is granted only if the User did not directly contribute to causing a threat to other network Users.
  • In the event of server destabilization, the Operator has the right to completely delete the client's files.

§ 7 Personal Data Protection:

7.1 The controller of your personal data is MINEHOST SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ with its registered office in Kraków, os. Osiedle Złotej Jesieni, no. 2, apt. 210.

7.2 Below you will find all necessary information regarding the processing of your personal data in connection with the provision of the service:

  1. The Administrator's representative is Patryk Lalik.
  2. Personal data is processed for the purpose of online payment processing in accordance with the online payment provider's regulations.
  3. Personal data will be stored for an indefinite period until the user requests account deletion.
  4. Providing data is voluntary.
  5. As the controller of your data, we ensure your right of access to your data; you may also rectify it, request its deletion, or limit its processing.
  6. You may also exercise the right to object to the processing of your data by the Administrator and the right to transfer data to another data controller.
  7. If you have given voluntary consent, you have the right to withdraw consent to data processing at any time, which does not affect the lawfulness of processing carried out on the basis of consent before its withdrawal.
  8. We also inform you that you have the right to lodge a complaint with the authority supervising compliance with data protection regulations.

§ 8 Terms of Service

8.1 The Operator reserves the right to make changes to these terms of service. Every user of the service will be informed of the changes.